Privacy Policy

1. Introduction

Welcome to BattleSync ("we," "us," "our," or "Company"). We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and mobile application (collectively, the "Platform").

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Platform. By accessing and using BattleSync, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

• Account Registration: Name, email address, phone number, date of birth, username, password, and profile picture
• Profile Information: Gaming preferences, skill level, team affiliations, and gaming ID's (BGMI ID, Free Fire ID, etc.)
• Payment Information: Bank account details, UPI ID, wallet information for prize withdrawals
• Communication: Messages, feedback, support tickets, and customer service inquiries
• KYC Documents: Government-issued ID, address proof, and PAN for regulatory compliance

2.2 Information Collected Automatically

• Device Information: Device type, operating system, device ID, and hardware model
• Usage Data: Pages visited, features accessed, tournaments participated, match statistics, and playtime
• Location Data: IP address, approximate location, and timezone information
• Cookies & Similar Technologies: Unique identifiers, session tokens, and tracking pixels
• Performance Data: Game performance metrics, FPS, latency, and connection quality

2.3 Information from Third Parties

• Payment processors (for transaction verification)
• Social media platforms (if you connect your account)
• Analytics providers
• Anti-cheat and fraud detection services
• Government and regulatory authorities (when legally required)

3. How We Use Your Information

• Account Management: Creating and maintaining your account, verifying identity, and managing credentials
• Tournament Operations: Organizing tournaments, tracking results, managing rankings and leaderboards
• Payment Processing: Processing prize withdrawals, handling transactions, and managing your wallet
• Communication: Sending notifications, updates, promotional offers, and customer support responses
• Security & Fraud Prevention: Detecting unauthorized access, preventing cheating, and enforcing community guidelines
• Analytics & Improvement: Analyzing usage patterns, improving user experience, and developing new features
• Legal Compliance: Complying with laws, regulations, and tax requirements in India
• Marketing: Sending newsletters and promotional content (with your consent)

4. Information Sharing and Disclosure

4.1 We Share Your Information With:

• Payment Processors: To process your prize withdrawals and handle financial transactions
• Service Providers: Hosting providers, analytics services, customer support tools
• Anti-Cheat Partners: Third-party services to detect and prevent cheating
• Legal Requirements: Government authorities, law enforcement, or courts when legally compelled
• Business Partners: Game developers, sponsors, and tournament organizers
• Other Players: Your username, profile information, and game statistics (public leaderboards)

4.2 We Do NOT Share:

• Your password or sensitive financial information
• Your KYC documents (except to authorized financial institutions)
• Your personal contact information without consent
• Your data with third parties for their own marketing purposes

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• SSL/TLS encryption for data transmission
• Secure password hashing and storage
• Regular security audits and penetration testing
• Access controls and role-based permissions
• Data encryption at rest
• Secure API endpoints

However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

6. Your Privacy Rights

6.1 Right to Access

You have the right to request access to the personal information we hold about you. Contact us at privacy@battlesyncgames.com to submit an access request.

6.2 Right to Correction

You may request correction of inaccurate or incomplete information in your account at any time through your account settings or by contacting us.

6.3 Right to Deletion

You have the right to request deletion of your personal information, subject to legal retention obligations. Note that some information may be retained for regulatory compliance and fraud prevention.

6.4 Right to Withdraw Consent

If you have consented to marketing communications, you may withdraw consent at any time by unsubscribing from emails or contacting us directly.

6.5 Right to Objection

You may object to certain processing of your data for specific purposes by contacting us.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Account Data: Retained for the duration of your account plus 5 years for regulatory compliance
• Transaction Records: Retained for 7 years as required by Indian tax and finance laws
• KYC Documents: Retained for the duration of your account plus 5 years
• User-Generated Content: Retained until deleted by you or account termination
• Analytics Data: Retained in anonymized form for up to 2 years

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Platform:

• Essential Cookies: Required for login, security, and basic functionality
• Analytics Cookies: Help us understand how you use our Platform
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used for targeted advertising (with your consent)

You can control cookie preferences through your browser settings. Disabling certain cookies may affect Platform functionality.

9. Third-Party Links

Our Platform may contain links to third-party websites and services. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services before providing your information.

10. Children's Privacy

BattleSync is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete such information immediately.

For users aged 13-18, we implement additional privacy protections and parental consent mechanisms as required by law.

11. Anti-Cheat and Fair Play

To maintain fair gameplay and security, we use anti-cheat systems that collect and analyze gameplay data, including:

• Game performance metrics and statistics
• Input patterns and response times
• Device and system information
• Network connection quality

This data is processed in accordance with this Privacy Policy and is subject to the same security protections.

12. Compliance with Indian Laws

BattleSync complies with applicable Indian laws and regulations, including:

• Information Technology Act, 2000
• Personal Data Protection Bill (when enacted)
• Income Tax Act, 1961 (for prize taxation)
• RBI Guidelines on online gaming
• CERT-In cybersecurity guidelines

13. Cross-Border Data Transfers

While BattleSync is based in India, we may engage third-party service providers located in other countries. Any cross-border data transfers are conducted in compliance with applicable data protection laws and are subject to appropriate safeguards.

14. Marketing and Communications

We may send you promotional emails, in-app notifications, and SMS messages about new features, tournaments, and offers. You can opt-out of marketing communications at any time by:

• Clicking "Unsubscribe" in email messages
• Adjusting notification settings in your account
• Replying "STOP" to SMS messages
• Contacting us directly at support@battlesyncgames.com

15. Data Breach Notification

In the event of a data breach involving your personal information, we will notify you within 72 hours as required by law. Our notification will include details of the breach, the information affected, and steps we are taking to remediate the situation.

16. Privacy Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on our Platform
• Updating the "Last Updated" date at the top
• Sending email notification for significant changes

Your continued use of BattleSync after changes constitutes your acceptance of the updated Privacy Policy.

17. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

We will respond to your inquiry within 30 days.

18. Grievance Redressal Officer

In accordance with the Information Technology Act, 2000, we have appointed a Grievance Redressal Officer to address any privacy concerns or complaints: